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标题: 谁遇到过一样的状况，关于TPG [打印本页]

作者: student 时间: 2012-1-10 16:16
标题: 谁遇到过一样的状况，关于TPG
谁遇到过一样的状况啊，TPG发来的EMAIL如下：房子是全新的，中介说之前没有装个电话，那还会有什么问题呢，是要叫TPG的technican来看看吗？

This is to inform you that your ADSL2+ with Home Phone service has been installed at the MDF (Main Distribution Frame) cabinet in your apartment complex. Dial tone and service continuity has been tested/proven at your MDF on Vertical A Pair 7and it was tagged with your unit's address.

The technician who conducted the service installation at your MDF reported that your pair of wiring/connection cables on your side of the MDF from your home unit is either missing or not available or could be occupied/in use by an existing service (either active or inactive).

If you are getting a dial tone and getting operator voice messages when trying to dial out, it means that your home unit still uses the existing cabling of your previous telephone service in your location whether active or inactive. Since your cables are associated to a service whether active or inactive, you will need to get a private/licensed technician at your expense (as stated on TPG Terms& Service Condition) to disconnect your cable's current association to that service from your side of the MDF and connect it to the above given vertical pair for you to be able to use the TPG service.

If your home unit previously have a working telephone line service that is currently inactive then you will need to get a private technician to disconnect your home unit's line connection from it's associated Vertical pair at the MDF and to be connected to the above given Vertical Pair for this service to work from your end as this is still part of an internal wiring issue.

If you have a working telephone service from a different provider and you have not nominated your active service number to be ported in to TPG then your current active telephone will need to have a private technician to install another set of phone sockets and line system to accommodate the new TPG ADSL2+ with Home Phone service as a separate telephone service along side the active telephone service you already have.

You need to rectify any missing connection from the home unit to the MDF as it is now an internal wiring issue and is within your boundary of responsibility as stated on TPG's Service Description and Terms:

2.6. TPG is responsible for delivering the service to the network boundary point at your premises. You are responsible for all cabling and wiring within your premises. Where cabling does not exist or you have a fault with the wiring in your premises, you must arrange for your own contractor to rectify this.

Please refer to the link http://www.tpg.com.au/terms_conditions/ull_no_voip.phpfor your reference.

You have the following option to rectify any MDF issue:

Contact a licensed technician and request him to jumper your line from your MDF to your unit's line.
In case you cannot contact a local/private technician, you may contact TPG and request for a technician on site to cross your boundary of responsibility and do the MDF jumpering task. Please note that for TPG technician to do the job, there will be a fee of $60 as indicated on the TPG website.(http://www.tpg.com.au/products_services/homephone_additionalprices.php)

作者: student 时间: 2012-1-10 16:27

ilyzyyfe7 发表于 2012-1-10 16:24
很简单公寓都是这样的 TPG 自动连线的那个只负责到你们整栋公寓要连到屋子里的话你要找个人过来帮你连就 ...

哦这样的哦，不过我打电话给TPG，他们说要60块

作者: student 时间: 2012-1-10 16:34

ilyzyyfe7 发表于 2012-1-10 16:30
如果是新房之前没接过的话可能要如果是旧房子线坏了的话是免费的反正你都得让他们来... 先叫他们来完了 ...

TPG的客服是啥也不懂，都是啊三，之前装了，催了好多次，都叫等等等的，对TPG的服务很无语，谁叫他们便宜呢

作者: Mr.Yuan 时间: 2012-1-12 09:15
2楼的正解.

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